At DRAKLER LUXURY PRIVATE LIMITED, we strive to provide you with the best shopping experience. However, if you are not completely satisfied with your purchase, we are here to help. This policy outlines our cancellation and return procedures.

1. CANCELLATION POLICY

If you wish to cancel your order, please follow these guidelines:

• Order Cancellation Requests: You can cancel your order within 24 hours of placing it. After this period, we may not be able to accommodate your request as your order may have already been processed or shipped.
• How to Cancel: To cancel your order, please contact our customer service team at [princejeet013@gmail.com] or call us at 7837699769. Please provide your order number and details of the cancellation.

2. RETURN POLICY

If you need to return an item, we are here to assist you. Please adhere to the following conditions:

• Eligibility for Returns: You may return eligible items within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and with all tags still attached.
• Non-Returnable Items: Certain items cannot be returned, including:
  • Customized or personalized products

3. HOW TO INITIATE A RETURN

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [princejeet013@gmail.com] or call 7837699769 to request a return authorization.
2. Prepare Your Package: Pack the item securely in its original packaging. Include all tags and accessories.
3. Return Shipping: You are responsible for the return shipping costs, unless the item is defective or damaged. We recommend using a trackable shipping service to ensure that your returned item is received.

4. REFUNDS

• Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days).
• Shipping Costs: Please note that original shipping costs are non-refundable, and you will be responsible for the return shipping costs.

5. EXCHANGES

• If you would like to exchange an item for a different size or color, please return the original item and place a new order for the desired item.

6. CONTACT US

If you have any questions regarding our Cancellation and Return Policy, please contact us at:

• Email: draklerofficial@gmail.com
• Phone: 7837699769